Terms | crdone

Terms

Last Updated – 13/01/2026
v130126

Parties
1. crd one Ltd (“crdone”) is a company (registered under 13269498) with their registered office at Bedford Heights, Brickhill Dr, Bedford, MK41 7PHJ.
2. These Standard Terms of Business shall be applied to all Services provided by crdone for and on behalf of the Client (as stipulated on the Customer Order Form); and supersede any previous Agreement(s) in place between the Parties.
Definitions
1. “Advanced Fee” means where a proportion of the Fees to be paid by the Client to crdone before any work begins or Services are provided. This will be detailed on the Customer Order Form.
2. “Advertising Platform” means any digital channel, including the use of social media, through which crdone will promote the Client’s products and/or services including any published media (digital or in print).
3. “Agreement” means agreement by the Parties to the details on the Client Customer Order Form, The Proposal shared with the Client by crdone and these Standard Terms of Business, along with any agreed Variations that are made in writing thereafter from time to time.
4. “Client” means the person, company or other entity named on the Customer Order Form.
5. “Confidential Information” means any information supplied (whether in writing, orally or otherwise) by either party to the other that is marked as “confidential”, is described as “confidential” or should have been reasonably understood by the receiving party to be confidential.
6. “Default” means a situation where the Fees owed by the Client to crdone have become overdue by a period exceeding 14 days from the due date of the invoice.
7. “Fees” means those monies to be paid by the Client to crdone in relation to the specific services described within the Proposal or Scope of Works.
8. “Intellectual Property Rights” means all intellectual property rights and objective knowledge, wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights. The “Intellectual Property Rights” referred to above include copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trademarks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs.
9. “Milestone” means a pre-determined date or timeframe or completion of a defined activity, in relation to the performance of all or any specified part of the Proposal.
10. “On-hold” means the temporary cessation of the work for the Client by crdone.
11. “Project” means the work agreed by the Parties to be performed by crdone for the Client as described within the initial quote, Proposal or a more detailed follow up Proposal (“Scope of Work”) along with the requisite Fees.
12. “Proposal” means a document issued to the Client describing the work to be performed by crdone and the associated Fees. All Proposals are subject to the crdone Standard Terms of Business.
13. “Retainer Service” means a service taken by the Client comprising one or more Services supplied by crdone on an ongoing basis, for which Fees are payable by the Client on a recurring monthly basis. This will be detailed on the Customer Order Form.
14. “Scope of Works” means a defined work activity prepared for a Client in conjunction with a Proposal. Once completed and agreed, the Scope of Works supersedes the Proposal both in terms of what work will be undertaken and the Fees that will be charged to the Client. Scope of Works will be used where the Client’s Project requires an extended research and design plan to ascertain the exact details of the Services to be provided.
15. “Services” means those specific Services supplied to the Client by crdone in accordance with the Proposal or the Scope of Works.
16. “Supplier” means any entity engaged by either crdone or the Client to provide products and/or services in relation to the Agreement.
17. “Working Day” means a day from Monday to Friday inclusive, excluding any of those days of public or bank holiday in England and Wales.
18. “Variation” means any amendment or addition to the Proposal, Scope of Works or Standard Terms of Business that is agreed in writing between crdone and the Client.
19. For the purpose of clarification:
20. unless otherwise stated, a reference to a clause, party or a schedule is a reference to a clause in, or a party to, or schedule to, these Standard Terms of Business.
PROPOSAL, SCOPE OF WORK AND VARIATIONS
1. A Proposal outlines the Services, works and the associated Fees, and these will be applicable under these Standard Terms of Business as described in this document, which shall apply in their entirety, except where there is any specific Variation to these Standard Terms of Business agreed by the Parties.
2. The Proposal shall be valid for a period of 30 days from the date the Client receives the Proposal unless an extension is requested by the Client and agreed to by crdone in writing.
3. A Scope of Works may be required when more complex and detailed Services are being provided e.g. Website design and build. In these cases, the initial Agreement will be based on an estimate set out by crdone in the Proposal and then defined at a later date within a Scope of Works. Once the detail of the work to be completed by crdone and the associated Fees have been agreed with the Client, the Scope of Works shall supersede the Proposal and form part of the Agreement.
4. There shall be no Variation unless agreed by crdone and notified in writing to the Client. These Variations may include:
  1. Service Updates – agreed changes to services provided by crdone to the Client; or
  2. Project Agreements – agreed additional services or works to be added to the overall Agreement with the Client
FEES AND TERMS OF PAYMENT
1. The fees described in the Proposal or Scope of Works are based on the information provided by the Client, the experience, knowledge and skills of crdone, and the full cooperation of the Client with any request submitted to them in accordance with the obligations described in clause 8.0.
2. Any Variation to a Proposal requested by the Client, must be agreed in writing by crdone and may result in changes to any Milestone dates and/or Fees.
3. All payments of Fees must be made by direct bank transfer to the bank account crdone has detailed on its invoice to the Client.
4. The Client shall pay all Advanced Fees and the first month’s Fees in full and in cleared funds prior to the commencement of any Services. No Services shall begin until such payment is received. This requirement applies to all SEO, Paid Advertising and Website Development Services in order to ensure operational continuity and compliance with industry-standard practices.
5. Retainer Services shall renew automatically on a rolling monthly basis. A minimum commitment period of three (3) months shall apply. After this period, either Party may terminate (see 13.) by providing three (3) months’ written notice. Notice may not be served during the minimum commitment period.
6. Where payment of Fees are staged (as detailed on the Customer Order Form and or the Proposal), then payments shall be made as specifically described.
7. crdone shall not be liable to the Client for any costs, loss of earnings or compensation, arising from work carried out by any Party on behalf of the Client or any of the Client’s appointed agents, including where such work has a detrimental impact on the performance of, or causes an increase in the Fees due to crdone in respect of this Agreement.
8. All invoices are payable within fourteen (14) calendar days of issue. Where any invoice remains unpaid for more than seven (7) calendar days after the due date, the Agency may suspend all Services without liability until payment is received in full.
9. Any Variations required by the Client which are outside the Proposal or Scope of Works will not extend the payment deadline for the remaining balance of Fees due.
10. Any queries or disputes regarding an invoice or detail within an invoice must be raised directly with crdone by the Client via email within 10 Working Days of the date of the invoice. Failure to provide notice to crdone will be taken as the invoice having been accepted in full.
11. Where the Fee for any item on an invoice is in dispute, it shall not prevent the remainder of the Fees owed to crdone being paid in accordance with the invoice terms by the Client.
12. Any chargeback, payment reversal, or disputed transaction initiated by the Client shall constitute a material breach of this Agreement. The Agency may immediately suspend all Services and recover all associated losses, including bank fees, administrative costs and legal expenses.
13. All advertising spend (including Google Ads, Meta Ads, TikTok, LinkedIn or any other paid media) must be funded directly by the Client. The Agency shall not advance, pre-pay or be liable for any advertising costs or platform billing failures.
ADDITIONAL FEES
1. crdone shall not be responsible for any additional charges relating to international payments, bank transfers or payment in a currency other than GBP, and any such charges must be paid by the Client in full in addition to the amount invoiced to which they relate.
2. Any alterations, changes or Variations to the agreed works must be requested and confirmed in writing. No Variation shall take effect unless and until the Agency has issued a written variation notice and the Client has accepted the associated Fees in writing. The Agency shall not be required to commence or continue work on any Variation until such written acceptance is received.
3. The Agency may include a discreet design credit and hyperlink in the footer of any website it develops for the Client. If the Client requires removal of the design credit, the Agency shall remove it upon written request for a fixed fee of £500, reflecting the loss of ongoing promotional value.
FEES – NON-PAYMENT OR OVERDUE PAYMENT
1. Where any sum due to the Agency remains unpaid after the due date, interest shall accrue on the overdue amount on a daily basis at a rate of the Bank of England base rate plus eight percent (8%), in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. The Agency shall also be entitled to recover all reasonable costs incurred in seeking to recover the overdue sum, including debt-recovery fees, administrative costs and legal expenses.
2. Where invoiced Fees remain unpaid beyond their payment due date, then should crdone consider it necessary to write (by email or letter) to the Client by way of reminder, then it shall be entitled to charge the Client an administration fee of £25.00 (twenty five Pounds) per letter and/or email sent.
3. Any sum remaining unpaid fourteen (14) calendar days after its due date shall place the Client in Default. Upon Default, the Agency may suspend all Services immediately and shall be entitled to exercise all rights available to it under this Agreement or applicable law.
4. Where the Client’s account is in Default, and crdone finds it necessary to institute reasonable action to recover those Fees owing, the Client will become liable to pay crdone such reasonable expenses, including legal fees and costs, incurred by crdone in instructing a third party for collection of that debt, or in pursuing legal action.
SUSPENSION OF ACCOUNT
1. Where any invoice remains unpaid for more than seven (7) calendar days after its due date, the Agency may immediately suspend the Client’s account and place all Services On Hold without liability. Suspension may occur irrespective of whether the Client has reached the Default threshold under clause 6.3 and shall continue until all outstanding sums are paid in full.
2. If the Client maintains any content or information on advertising platforms, social media accounts, and/or web sites provided through crdone, or is using a website(s) framework set up by crdone, crdone reserves the right to remove all such Client material from the relevant advertising platforms, accounts and/or servers and/or remove access to the advertising platforms and/or website(s) framework, which will result in such Services and/or products being taken offline. In these circumstances, crdone bears no consequential liability for any financial losses, business disruption or loss of data incurred by the Client in consequence of these actions. Any such action taken by crdone does not relieve the client of their obligation to pay any outstanding Fees in relation to the Agreement.
3. Where crdone has suspended the Client’s account and/or placed work On Hold, due to the
4. Client being in Default, then crdone shall not be held responsible for any consequential or subsequent charges, losses or penalties faced by the Client arising from such action taken by crdone, including the suspension of payments on the Clients behalf to third parties by crdone.
OBLIGATIONS OF THE CLIENT
1. The Client is responsible for reviewing the Agreement and any other brief, proposal, or document provided by crdone, and is responsible for seeking any clarification before notifying acceptance to the Agreement.
2. Where the Client is required to ‘sign-off’ Milestones or other decisions requiring their assent within the Agreement, no further work can be performed until such notice is provided in writing from the Client to crdone. Changes, alterations or Variations requested post-sign off are subject to clauses 4.2, 4.9 and 5.2.
3. All written marketing materials (copy) are to be supplied by the Client to crdone in digital format, with all images and photographs supplied in JPG, PNG, GIF or TIFF format, or otherwise supplied physically in high quality print suitable for digital scanning.
4. Unless otherwise agreed in advance, all marketing images and copy are to be provided by the Client.
5. Any dispute between the Client and an Advertising Platform and/or website owner is the full responsibility of the Client, and crdone will not hold any responsibility for any wrongdoing or failure on behalf of the Client.
6. Where any addition, amendment or deletion is made to an Advertising Platform, social media account and/or website by the Client or a third-party acting on behalf of the Client, following completion of the Agreement, then crdone will bear no liability for any consequences arising from these actions.
7. Where any addition or amendment is made to an Advertising Platform, social media account and/or website by crdone on behalf of the Client that triggers a temporary lock on the Client’s account (due to a policy of the Advertising Platform, social media account and/or website) crdone shall bear no liability for any consequences arising from these actions.
8. Where website development takes place on servers not recommended by crdone, the Client is wholly responsible for the supply of any information, support, additional software or co-operation relating to the server and any requirement that will enable the Agreement to be completed. It is the Client’s sole responsibility to provide a suitable staging environment that is identical to the final production environment.
  crdone may purchase domain names, hosting, or other subscription-based services on behalf of the Client. Payment and future renewal of these services is the responsibility of the Client, and any loss, or cancellation of any domain name due to late payment shall not be any responsibility of crdone. The Client is required to keep records of any due dates for such subscriptions and renewals; and ensure that any payment is made in line with 4.0.
9. The Client shall promptly provide all information, materials, approvals, access credentials and instructions required for the Agency to perform the Services. The Client warrants that all such information and materials shall be complete, accurate, lawful, and compliant with all applicable advertising, consumer and platform regulations. Any delay, omission or inaccuracy in the information provided by the Client shall extend all applicable timelines and relieve the Agency of any associated obligations or liability. The Agency shall not be responsible for any delay in performance or reduction in campaign effectiveness arising from the Client’s failure to comply with this clause
10. The Client shall at once make known to crdone, any matter of which it is, or becomes aware, which will impact upon the ability of crdone to meet its statutory obligations whether under any agreement between the Parties in relation to the execution of works, or otherwise.
11. The Client shall respond to matters raised by crdone in relation to the performance of the
12. Agreement in a reasonable and timely manner, so as not to unduly inhibit crdone from meeting its obligations under such Agreement.
13. Any request made by the Client during a phone call, virtual meeting or live messenger chat, must be documented and confirmed in writing to crdone to become part of the Agreement.
OBLIGATIONS OF crdone
1. crdone shall maintain all the required software, security and insurance to fulfil its day to day obligations and protect the integrity of its networks and data at all times and at its own cost.
  crdone will apply reasonable endeavours to meet all Milestone dates set out in the Agreement, though such dates may be necessarily changed to reflect such matters as timings of the Client’s supply of assets, information and/or approvals, receipt of client information and approvals, any dependencies upon third parties for supply of goods and/or services, and those matters reasonably beyond the control of crdone.
2. Any material changes to a Proposal or Scope of Works requested by the Client and agreed by crdone may result in delays to the Milestones and/or changes to the Fees, the details of which crdone will notify to the Client in writing.
3. crdone will endeavour to ensure any website code, script or program is free from errors, but cannot accept responsibility for any losses incurred due to the malfunction of the website or any of its parts or components. In the event of a malfunction that is notified to crdone, crdone will investigate the issue and attempt to fix the malfunction at the earliest possible time.
4. The Agency shall deliver all advertising work and websites to function correctly on the most widely used browsers and devices at the time of delivery. The Agency shall not be liable for any errors, display issues, performance degradation, tracking discrepancies or functional changes arising from (i) browser, device or operating system updates released after delivery, (ii) platform policy or algorithm changes, including those affecting SEO or paid advertising performance, (iii) third-party script or technology updates, including analytics and tracking tools, or (iv) any modification or integration carried out by the Client or any third party. Any remedial or compatibility work required as a result of such changes shall be chargeable as additional Services.
5. crdone will undertake the works set out in the Agreement with all due care and diligence, applying reasonable care and skill, and observing all professional and legal obligations.
  crdone shall make such information available to the Client as is necessary for the Client to meet its obligations under any agreement between the Parties and such information shall be provided in full and in a timely manner.
6. crdone shall at once make known to the Client, any matter of which it is, or becomes aware, that will impact upon the ability of the Client to meet its statutory obligations whether under any agreement between the Parties, in relation to the execution of works under any agreement, or otherwise.
7. crdone shall respond to matters raised by the Client in relation to any agreement between the
8. Parties and the performance of any works in relation to it, in a reasonable and timely manner, so as not to unduly inhibit the Client from meeting its obligations under any agreement between the Parties.
  If crdone is unable at any time, or expects to become unable, to perform its obligations or
9. Services under this Agreement, then crdone will notify the Client at the earliest opportunity.
ENTIRE AGREEMENT
1. The making, execution and delivery of this Agreement have been induced by no representations, statements, warranties or agreements other than those herein expressed.
2. Unless expressly agreed otherwise in writing between the crdone and the Client, this Agreement embodies the Entire Agreement of the parties and there are no other agreements or understandings, written or oral, in effect between the parties relating to the subject matter hereof. This contract shall not be modified, amended, or varied except in writing signed by duly authorised representatives or the parties.
INTELLECTUAL PROPERTY
1. During the Term of this Agreement, the Client hereby grants to crdone and its Affiliates a non-exclusive, world-wide, royalty free right and license to any Intellectual Property (“IP”) owned by the Client solely for the purposes of its performance under this Agreement. The Client also covenants, on behalf of itself and its Affiliates, not to bring any action or other proceeding for infringement or other violation of any intellectual property owned or controlled by the Client with respect to any Services or Products used or created by crdone or its Affiliates under this Agreement.
2. All artwork, graphics and websites remain the property of crdone until all Fees are paid in full, excluding anything previously supplied by the client.
3. All code, scripts and software written by crdone will remain the Copyright of crdone and may only be reproduced or resold with the express permission of crdone.
4. crdone accepts no responsibility or liability for any copyright infringements caused by materials (such as images) provided by the client. Any marketing materials, whether images or copy, provided by the Client to crdone are received on the understanding the Client has the requisite rights to provide them for use under this Agreement.
5. crdone reserves the right to refuse any material of a copyrighted nature unless adequate proof can be given of permission or rights in law to use any such material.
6. The Client agrees that any website developed by crdone can be displayed in the crdone portfolio, its website or marketing materials.
7. Subject to full and final payment of all Fees, the Agency assigns to the Client all Intellectual
8. Property Rights in the final deliverables created specifically for the Client under this
9. Agreement. Notwithstanding this assignment, the Agency shall retain all rights in its pre-existing materials, tools, templates, code libraries, frameworks, processes, methodologies and know-how. The Agency shall also retain a perpetual, irrevocable, royalty-free licence to use any non-custom or underlying elements incorporated within the deliverables for the purposes of providing services to other clients. Nothing in this Agreement shall operate to assign to the
10. Client any Intellectual Property Rights in the Agency’s pre-existing or general proprietary materials.
CONFIDENTIALITY AND NON-DISCLOSURE
1. Both parties acknowledge that they may have access to and be entrusted with information (“Confidential Information”) in respect of the business of the other party and its dealings, transactions and affairs which are or may be confidential. Confidential Information shall include but not be limited to details of clients, business partners, suppliers, employees, technologies, products, specifications, business strategies, business plans, financial forecasts, market data (save to the extent made available to the public), and any other information which has been given by one party to the other party in confidence. Such confidential information shall also remain subject to non-disclosure for a minimum period of 3 (three) years following the termination of any agreement between them, howsoever such termination occurs, or such time period it is protected by law if longer.
2. Confidential Information includes the personal data that shall be necessarily provided to either party to the other in relation to performance of works under any Agreement between the Parties.
3. The recipient of Confidential Information shall ensure that each of its employees, officers, directors, or agents who has access to Confidential Information so disclosed, is informed of its proprietary and confidential nature and is required to maintain its confidentiality. The
4. Recipient of Confidential Information disclosed under this Agreement shall promptly notify the disclosing Party of any disclosure of such Confidential Information in violation of this agreement or of any subpoena or other legal process requiring production or disclosure of said Confidential Information.
5. All notes and memoranda, manuals, records, correspondence, documents, computer and other discs and tapes, and other documents and material whatsoever belonging to one Party (and copies of the same) being Confidential Information acquired, received or made during the course of any Agreement between the parties, shall be and remain the property of the disclosing
6. Party; and be handed over by the receiving Party to the disclosing Party from time to time on demand and in any event upon the termination of the agreement between the Parties, however so caused.
7. Both Parties, (except in the proper performance of their obligations under this Agreement) during or after the end of the Term:
  1. shall not divulge, communicate or otherwise make use of Confidential Information to any person or persons (except those of their directors and/or shareholders) whose province it is to know the same);
  2. shall not use Confidential Information for any purpose other than is directly related to the purpose of performance of works under a Proposal, without obtaining the prior written agreement of the disclosing party;
  3. shall not, through any failure to exercise all due care and diligence, cause any unauthorised disclosure of Confidential Information;
    shall use all reasonable endeavours to prevent the publication or disclosure of any Confidential Information.
TERMINATION AND CHANGES TO THE TERMS OF BUSINESS
1. Either Party may terminate this Agreement by giving written notice in accordance with the notice period specified in the Customer Order Form, provided that no notice may be served during the minimum commitment period referenced in clause 4.5. Termination shall take effect on the expiry of the applicable notice period. Notice shall be deemed received on the date it is sent by email to the last notified email address of the receiving Party unless proven otherwise.
2. The Client will be invoiced for all work completed up to the date of termination, to be paid in full within 14 (fourteen) Calendar Days.
3. Termination may incur reasonable charges to the Client by crdone for handover of any work in progress to another provider, or transfer of hosting, subscriptions or domain names.
4. crdone reserves the right to amend these Standard Terms of Business by serving 4 (four) weeks’ notice to the Client by email, though those Fees already stated in an Agreement will not be subject to the change.
FORCE MAJEURE
1. If the performance of the works under any Agreement between the Parties, or any duty under it, is prevented, restricted or interfered with by reason of circumstances beyond the reasonable control of the party obliged to perform it, the party so affected upon giving prompt notice to the other party will be excused from performance to the extent of the prevention, restriction or interference.
2. For the purpose of any Agreement, Force Majeure shall be deemed to be any cause affecting the performance of the works arising from, but not limited to:
  1. civil commotion, riot, invasion, war threat or preparation for war; strikes, lock-out or other industrial action;
  2. fire, explosion, flood, earthquake, subsidence, epidemic, severe weather or other naturally occurring physical disaster;
    impossibility of use of the railways, shipping, aircraft, motor transport or other means of public transport;
  3. political instruction or interference with normal operations;
    hacking, cyberattacks, or IT security breaches.
Data Protection
1. Where the Agency processes personal data on behalf of the Client, the Agency is a “processor” and the Client is the “controller” under the UK GDPR.
2. The Agency shall process Personal Data only on documented instructions from the Client and shall assist the Client in complying with its obligations under Data Protection Laws.
3. The Agency shall: (i) ensure all persons authorised to process Personal Data are subject to confidentiality obligations; (ii) implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk; (iii) not appoint any sub-processor without the Client’s prior written authorisation; (iv) assist the Client in responding to data-subject requests and in complying with obligations relating to security, breach notifications and impact assessments; (v) notify the Client without undue delay of any Personal Data breach; (vi) delete or return all
4. Personal Data to the Client on termination of the Services; and (vii) make available all information necessary to demonstrate compliance with this clause.
5. The Agency shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including measures necessary to protect Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
6. Where required, the Parties shall enter into a Data Processing Agreement compliant with
7. Article 28 of the UK GDPR. In the absence of a separate DPA, the provisions of clauses 15.1 to 15.3 shall constitute the mandatory Article 28 terms governing the processing of Personal Data under this Agreement.
15.WARRANTIES AND LIABILITIES
1. Except for the obligations of indemnity contained in the Agreement, in no event shall crdone be liable to the Client for any special, indirect, incidental, consequential or punitive damages, whether arising in an action or Agreement, Tort (including negligence) even if the Client was notified of the possibility of damages.
  crdone shall not be held liable for any loss or damage incurred by the Client caused by inaccuracy, omission, delay or error, arising due to the negligence or other cause by crdone in its performance of the Proposal.
2. crdone shall not be held liable for any loss or damage to physical artwork such as photos supplied by the client, regardless of whether the loss or damage results from the negligence of crdone or otherwise.
3. Except in respect of death or personal injury caused by negligence, fraud or fraudulent misrepresentation, the Agency’s total aggregate liability arising out of or in connection with this
4. Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total Fees paid by the Client in the twelve (12) months immediately preceding the event giving rise to the claim. The Agency shall not in any circumstances be liable for any indirect, consequential or special losses, including any loss of profit, revenue, business, anticipated savings, data or opportunity, whether arising directly or indirectly.
INDEMNITY
1. The Client shall indemnify, defend and hold harmless crdone, and its directors, officers, employees, agents, successors and assigns from and against any and all claims, damages, expenses, costs (including reasonable legal fees): brought or asserted by third parties against the crdone arising out of any claim (a) resulting from the Client’s breach of any of its obligations under this Agreement (including its representations and warranties), (b) that IP provided by the Client and incorporated in the Services infringe any IP Rights of any third party.
2. crdone shall promptly notify the Client of any such claim; and crdone shall reasonably cooperate with the Client in the settlement or defense of such claim. The Client shall keep crdone informed of, and consult with crdone in connection with the progress of such litigation or settlement. The Client shall not have any right, without crdone’s written consent, to settle any such claim.
DISPUTE AND DISPUTE RESOLUTION
1. Any matter of dispute arising during the performance of the Agreement must be raised in writing by email.
2. The Parties are committed to resolving all disputes arising under any Agreement between themselves (and whether such dispute arises before or after termination of such agreement) without the need for litigation and to allow as far as possible for commercial relationships to remain unaffected by disputes, and therefore both parties:
  1. will attempt in good faith to resolve any dispute or claim promptly through negotiations between respective senior executives of the parties who have authority to settle the same;
  2. will attempt in good faith, if the matter is not resolved through negotiation within 6 (six) weeks of the dispute arising, to resolve the dispute or claim through mediation with the assistance of a mediator agreed between the parties or as recommended to the parties by the Centre for Dispute Resolution or such similar organisation as the parties may agree;
  3. will, if the matter has not been resolved by mediation within three months of the dispute arising, or if either party will not participate in a mediation procedure, resolve the dispute in accordance with clause 18.4.
3. Notwithstanding the above, either party may seek the immediate protection or assistance of the courts of England and Wales if appropriate.
4. Any agreement between the parties shall be construed in accordance with and governed by the laws of England and Wales, and both parties hereby irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating to the agreement.
ACCEPTANCE OF THESE STANDARD TERMS OF BUSINESS
1. By notifying crdone of its acceptance of these Terms in signing and returning the Customer
2. Order Form, the Client is deemed to have read and understood the Standard Terms of Business along with the Customer Order Form, Proposal, Scope of Works and any other document supplied to it by crdone in connection with the Agreement.

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